Certainly one of Microsoft's over-riding strengths over the last couple of decades has been their thrust towards professional level accreditation, causing various corporations to follow suit and raise their game. Consequently, advanced Microsoft certifications stand in particularly high-regard by both IT leaders and global industry.

Consider only study programmes which grow into commercially recognised certifications. There are far too many small companies offering their own 'in-house' certificates which are worthless in today's commercial market. Unless the accreditation comes from a big-hitter like Microsoft, Adobe, CompTIA or Cisco, then chances are it will have been a waste of time - as it'll be an unknown commodity.

Proper support is incredibly important - ensure you track down something providing 24x7 full access, as anything less will frustrate you and could hamper your progress. Don't accept certification programs which can only support you through a call-centre messaging system when it's outside of usual working hours. Trainers will give you every excuse in the book why you don't need this. The simple fact of the matter is - you need support when you need support - not when it's convenient for them.

The best trainers have many support offices active in different time-zones. An online system provides an interactive interface to link them all seamlessly, irrespective of the time you login, help is just a click away, without any contact issues or hassle. You can't afford to accept a lower level of service. Direct-access round-the-clock support is the only kind to make the grade for IT courses. Maybe burning the midnight-oil is not your thing; but for the majority of us however, we're at work at the time when most support is available.

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